Contact Us

Phone
03 9040 1199

Monday - Friday

11am - 8pm

Saturday & Sunday

10am - 6pm

Online Enquiry

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South Yarra located Norbu Urban Retreat offer a range of beauty treatments including massage, endermologie, detox box, beauty therapy, oxygen therapy and more.

Spa Information

 

It’s best to book ahead to secure the time that suits you best, but if you are not a planner, or if your plans suddenly change, give us a call. We will do our best to make some time for you!

 

To book an appointment it is quicker if you call 03 9040 1199, but if it’s out of hours or if you can’t get through, please email info@norbu.com.au  or text our mobile on 0403145055

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Please arrive 10 minutes early to relax, fill in paperwork and sip our fruity water and delicious herbal infusions before your treatment- otherwise filling out forms may cut into your treatment time. And remember, this is Chapel Street, allow time for traffic and to find the carpark.

 

What to wear 

Please wear comfortable clothing, especially If you are including infra red in your treatment!
We will provide a robe and slippers between rooms when necessary but 

Please bring your swim wear if you intend to use the pool on Level 1.
During treatments, we provide a disposible g-string or you can wear underwear if you prefer. Our therapists are trained to drape you and protect your privacy at all times. We also suggest that you do not bring valuables and jewellery.
Norbu is not responsible for your property.

 

Norbu is an area of relaxation and tranquility. This is your time, stay in the moment. Switch off your phone! If not for you then please respect other guests' right to privacy and quiet. .

 

Cancellation Policy

You will be asked for 100% payment when booking your appointment. Payments can be made over the phone, By direct debit or we can send you a Square invoice to your email. 

Please understand our cancellation policy is strictly 24 hours notice to rebook, change or cancel your appointment.

If you can’t make your appointment for any reason, your therapist doesn’t want to sit around with nothing to do....you should  GIFT your time to a buddy to enjoy.

 
*This also applies to gift vouchers..
 
If you have given a deposit for your treatment and have given 24 hours notice for cancellation, we will happily refund your money.
 

All treatments are completed as scheduled, so please be aware that if you arrive late, your service will end on time to ensure the next guest is not delayed.

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